| | Frequently Asked Questions |
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1
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What is the initial rollout date for the system?
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June 30th, 2008.
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2
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How do I log onto the CARDS system?
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Enter a valid User ID and Password at the login prompt and click the LOGIN button.
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3
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How do I register as a new user?
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Use the "Request ID" link on the CRADS Home page. The link will open a user information page. Fill out and select the submit button. Or call David Keele at (850) 245-9147 for personalized assistance.
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4
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What do I do if I forgot my password?
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Select the link Forgot Your Password. Answer the questions that follow and an e-mail will be sent to you with a new password.
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5
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How do I obtain access to the Cash Advance and Reporting Distribution System (CARDS)?
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Click the "request user id" link under the login box and complete information. Once approved by the system administrator, the user id and password will be emailed to you. If the user id is already established, go to the login box and enter user id and password and click the login button.
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6
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How do I reset my password?
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Click the forgot your password link under the login box. Your new password will be emailed to you using the email address provided on your user id application.
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7
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Is there a limit on how many users an agency can have?
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Each agency is limited to two cash advance users with update capability. If more are needed, a written justification must be submitted by the agency finance officer.
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8
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Is view access available for the CARDS system?
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View access is available for agency users.
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9
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How often can I request funds?
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Funds may be requested as often as needed.
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10
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If a request for too much cash has been made, what can be done to correct it before the funds are sent?
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Agency cash advance requests can be adjusted by a user with update capability before 2:00 p.m. Eastern Standard Time. After that time the system administrator at the Florida Department of Education must be contacted.
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11
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Do I send a refund check to the Department of Education for unused cash advance funds?
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No, the agency should net the cash advance funds from their next request.
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12
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How will I know my cash advance request has been sent to the Department of Education?
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Once the request is submitted, a confirmation page will be rendered to the user.
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13
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When will the Cash Advance be available for use?
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July 1, 2008.
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14
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When I click on the HELP link, nothing happens. What's going on?
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When you click on the HELP link, the application opens a new browser window and displays help information relevant to the page you were on when you clicked HELP. If you don't see a new window open, it's possible that you've got "pop-ups" blocked. When you click the HELP link, you see your HOME page (e.g., the Agency Summary page), it means that no help text exists for the page you were on when you clicked the HELP link.
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